General Policy
No Refunds: All sales are final. We do not offer refunds or exchanges unless an exception applies as outlined below.
Exceptions
- Non-Functionality: If the product or service you purchased does not work as described or is defective, you may be eligible for a refund.
- You must notify us within 7 days of purchase.
- You must provide evidence, such as screenshots, error logs, or documentation.
Process for Refund Requests
- Contact Us: Email us at support@kvb.gg with your purchase details and a description of the issue.
- Review: We will review your claim within 10 business days.
- If your claim is valid, we will initiate the refund process. If denied, we will provide an explanation.
Refunds
- Method: Approved refunds will be processed through the original payment method.
- Time: Refund timing depends on your bank or payment provider.
No Refunds For
- Change of Mind: Refunds will not be issued for dissatisfaction or personal circumstances.
- Usage: Refunds will not be provided for services that have been used or partially used.
Changes to This Policy
We reserve the right to update this policy. Changes will be reflected on this page. Please check back periodically.
Contact Us
For questions regarding this refund policy, contact us by opening a ticket on our Discord server: https://discord.gg/kvb.