Refund Policy

No Refunds: All sales are final. We do not offer refunds or exchanges unless an exception applies as outlined below.

Non-Functionality: If the product or service you purchased does not work as described or is defective, you may be eligible for a refund.

• You must notify us within 7 days of purchase.
• You must provide evidence, such as screenshots, error logs, or documentation.

• Contact Us: Email us at support@kvb.gg with your purchase details and a description of the issue.
• Review: We will review your claim within 10 business days.
• If your claim is valid, we will initiate the refund process. If denied, we will provide an explanation.

Method: Approved refunds will be processed through the original payment method.

Time: Refund timing depends on your bank or payment provider.

• Change of Mind: Refunds will not be issued for dissatisfaction or personal circumstances.
• Usage: Refunds will not be provided for services that have been used or partially used.

Our Verification Service ($1,000) is considered fully rendered and complete at the moment the verified account is released or delivered to the client. By purchasing this service, you acknowledge and agree to the following:

• No Post-Delivery Responsibility: Once the account has been released to you and the service is marked as complete, KVB bears no responsibility for any actions, outcomes, bans, suspensions, restrictions, or penalties that occur afterward — regardless of cause.
• Account Activity: Any activity performed on the account following delivery is solely the responsibility of the account holder. KVB has no control over, and accepts no liability for, decisions made by the client or any third-party platform after delivery.
• No Refunds Post-Delivery: Refunds will not be issued for the Verification Service once the account has been released. Disputes, chargebacks, or claims arising from post-delivery events — including but not limited to account bans or suspensions — are not eligible for a refund under any circumstances.
• Acknowledgment: By proceeding with this purchase, the client confirms they have read and accepted these terms and waive any right to dispute charges on the basis of events occurring after service completion.

We reserve the right to update this policy. Changes will be reflected on this page. Please check back periodically.

For questions regarding this refund policy, contact us via our live chat support: chat.kvb.gg.